Questions and Answers – Temporary Living with LivingMoments

questions about LivingMoments and our concept

Who are our serviced apartments designed for?

Our offer is primarily aimed at working professionals who require a flexible housing solution for a certain period of time. This includes, for example, project managers working temporarily for a company, trainees during their training program, as well as weekly commuters and seasonal workers.

In addition, we also cater to people who are new to the region and have not yet found suitable long-term accommodation. Many prefer to wait until they have completed the probation period at their new job before committing to a permanent housing solution.

We also welcome individuals who need short-term accommodation due to renovation work or who are simply looking for a temporary change of scenery and a comfortable place to stay.

What types of accommodation are offered?

We offer three different categories of accommodation:

  • Rooms
    Our rooms are the smallest accommodation units and are ideal for single occupants. They are lockable, fully furnished rooms. Bathrooms and kitchens are shared with other residents.

  • Studios
    Our studios include a private bathroom and offer a level of comfort similar to a standard hotel room. A shared kitchen is available for all residents.

  • Apartments
    Our apartments are fully equipped living units with a private bathroom and a private kitchen. These units are generally more spacious and suitable for up to two people.

Who is our offer for Serviced Apartments aimed at?

The length of stay of our renters varies considerably. While some stay with us for only one month, others remain much longer. The minimum stay is one month, offering the flexibility needed for temporary living arrangements. In fact, we currently also host renters who have been living with us more than ten years — and of course, this is absolutely possible as well.

What is the difference between our offer and traditional hotels?

Our serviced apartments offer many of the advantages of a hotel — but with greater living comfort and significantly more attractive conditions for longer stays.

The main difference compared to a traditional hotel is that our accommodations are designed for mid- to long-term living. For this reason, the minimum stay is one month. This creates a quieter and more personal living environment, which is especially appreciated by professionals, weekly commuters, and people in transitional situations.

Like in a hotel, all studios, rooms, and apartments are fully furnished and completely equipped. Bed linen and bathroom towels are, of course, provided as well. In addition, our guests benefit from various shared facilities such as a communal kitchen, laundry room with washing machine, dryer and ironing station, a lounge area, and in some properties also a fitness room or library.

Compared to a traditional hotel, our service is intentionally more streamlined and tailored to longer stays. A cleaning service is provided every 14 days, including bathroom cleaning, floor cleaning, and dusting. Guests either wash and change their bed linen and towels themselves or can book this as an additional service.

We do not operate a traditional reception desk. However, we are available by phone between 8:00 a.m. and 11:30 a.m. We also respond to WhatsApp messages, SMS, and emails as quickly as possible.

What is the difference between LivingMoments and traditional rental apartments?

Compared to a traditional rental apartment, our serviced apartments offer significantly more flexibility and convenience — especially for people looking for a simple and fully furnished temporary housing solution.

Our units can be booked quickly and directly online. We offer rental agreements starting from a minimum stay of just one month. You decide how long you would like to stay, and the notice period remains highly flexible at only one month.

All units are fully equipped, furnished, and ready to move into. There is no need to worry about furniture, household equipment, curtains, or other furnishings when moving in. You can simply arrive and feel at home immediately. We also take care of the ongoing maintenance and upkeep of the accommodation.

Another major difference compared to a conventional rental apartment is the wide range of services already included in the rental price. These include two cleanings per month, TV, internet access, electricity, water, heating costs, as well as maintenance of consumable items such as light bulbs. Property maintenance services — for example snow removal and general building upkeep — are also included.

What do I need to bring when renting a serviced apartment by LivingMoments?

Basically, you only need to bring your personal belongings — such as clothing, toiletries, communication devices, and the everyday essentials you would not want to be without. We take care of the rest.

Our units are fully furnished and completely equipped. Beds are freshly made upon your arrival, kitchens are fully equipped, and all necessary furniture is already provided. Internet access and TV are, of course, available and ready to use as well.

This means you can arrive with minimal effort: move in, settle down, relax, and enjoy your stay.

questions about facility and additional services

How often the apartments will be cleaned?

Cleaning is included every two weeks. At certain locations, this service is provided on a monthly or weekly basis. A weekly cleaning service can be booked at any time for an additional fee.

Do you provide internet access in the accommodation?

Yes, free Wi-Fi is available throughout the entire building for our tenants. Please note that occasional disruptions or interruptions may occur; we do not assume liability for this.

Is it possible to change towels and bed linen?

As a general rule, tenants are responsible for changing and cleaning towels and bed linen themselves.

These services are not included in the standard offering. However, a linen and towel change service can be booked at any time for an additional fee.

Are there smoking rooms?

No, smoking is not permitted anywhere inside the building. Smoking is only allowed in the outdoor areas in front of the building or on the terrace.

Is it possible to rent a parking space?

We do not offer permanently assigned parking spaces. However, at many locations a parking option is already included in the rental price.

At other locations, it is usually possible to rent a parking space additionally. Detailed information can be found online on the respective location page. Alternatively, we are happy to provide information upon request.

Are there parking spaces for visitors?

No, visitor parking spaces are not available. We kindly ask you to use public parking spaces or a nearby parking garage for your guests.

Are overnight guests allowed in the studio/apartment?

Our units are generally designed for one to two persons. The maximum occupancy is specified in the rental agreement and must not be exceeded.

Is it possible to have an extra bed?

We do not provide separate extra beds. However, some of our larger apartments are equipped with a sofa bed.

Can our child stay in the apartment?

The maximum occupancy stated in the rental agreement must not be exceeded. Our studios and apartments are primarily designed for working professionals and do not offer specific facilities for children or babies. In addition, there is no storage space for strollers or similar items.

Are pets allowed in the apartment?

No, pets are not allowed in our units. Our cleaning and quietness standards are not compatible with keeping pets.

When and how can I reach you?

Our on-site service is available on selected mornings. Our office can be reached by phone on weekdays from 08:00 to 11:30. We are also available via email, WhatsApp, and SMS, and we always strive to handle your request as quickly as possible.

questions about booking

Can we visit the house before booking?

We are happy to arrange a viewing upon request. Viewings are generally only possible by appointment and on weekday mornings when our on-site service is available.

Please contact us so we can arrange a suitable appointment.

Can we book online without a viewing?

Yes, in most cases our tenants book directly online without a prior viewing. Simply complete the rental application form on our website. We will then contact you and send all contractual documents via email.

How can I book with you?

Simply complete the online rental application form. We will review your request promptly. If everything fits and availability is confirmed, you will receive the rental agreement by email.

If no availability is found, we will be happy to suggest suitable alternatives.

Once you receive the rental agreement, you usually have one to two days to confirm the booking by paying the deposit.

Can I make a provisional reservation?

Unfortunately, provisional reservations are not possible. Please book the accommodation once you are sure that you need it. As our notice period is only one month, units regularly become available at short notice.

I would like to extend my stay – what do I need to do?

Fixed-term rental agreements automatically end on the date stated in the contract. The unit is then re-rented to a new tenant.

Please contact us as soon as you know that you would like to extend your stay. We will do our best to offer you an extension in the same unit. If this is not possible, we will gladly offer you an alternative in the same building or nearby.

If a move to another unit is required, the standard final cleaning fees will apply again.

I want to leave earlier!

Please use the termination of the contract form. We try to rent out the accommodation you have booked immediately. During the agreed period of notice, you remain liable until the re-let. Experience has shown that the accommodation can be rented out quickly thanks to the high demand and the low prices.

I would like to cancel my booking.

To terminate your rental agreement, simply submit the online cancellation form. We will make every effort to re-rent your booked accommodation as quickly as possible. Thanks to our attractive conditions, studios can often be re-rented at short notice.

During the agreed notice period, you remain liable until the accommodation has been successfully re-rented. If the accommodation has not been occupied, the final cleaning fee will be fully refunded. However, administrative and processing costs already incurred will still be charged.

Questions about the Rental Agreement and Payment

What is the minimum rental period?

The minimum rental period is one month.
For open-ended rental agreements, a notice period of one month applies, effective at the end of each calendar month.

Do I need to register with the local municipality?

Yes, any change of residence must be registered with the responsible local municipality.

If you are moving within Switzerland, you can conveniently register or deregister online via www.eUmzug.swiss.

If you are moving to Switzerland from abroad, you are required to register in person at the local municipality office.

Is a security deposit required?

Yes, a security deposit is required upon signing the rental agreement. The deposit serves as security for any damages or outstanding claims during the rental period.

The deposit will be refunded after move-out and the return of all keys, provided that no damages or outstanding charges are identified. To ensure a smooth refund process, please complete the check-out form on our website.

Please note that the deposit is non-interest-bearing. Deposit insurance policies cannot be accepted.

When is the rent due?

The first month’s rent is due no later than 7 days before check-in.
All subsequent rental payments must be paid in advance and are due no later than the last day of the previous month.

An administrative fee may be charged for late payments or payment reminders.
All rental payments collected by LivingMoments are fully transferred to the respective property owner.

Is the final cleaning fee mandatory?

Yes, the final cleaning fee is always mandatory.
It covers a one-time deep cleaning of the rented accommodation after move-out, regardless of the length of stay or the extent to which the unit was used.

The final cleaning fee is due at the beginning of the rental period.

How can I pay on site?

The first rent, the final cleaning fee, and the security deposit must be paid prior to arrival.

In addition to online banking, we also offer payment options via credit card, Twint, PayPal, or postal payment slip. For ongoing rent payments, we recommend setting up a standing order with your bank.

Unfortunately, we cannot accept payments on site.

Can I make partial payments / weekly?

Unfortunately this is not possible.

We are a company and would like to cover the accommodation costs for our employee. Is this possible?

Yes, of course. The rental agreement can be issued directly in the company’s name, while the employee is registered as the subtenant.

As a standard procedure, we issue an invoice for the first rental payment only. However, monthly invoices can also be provided upon request.

Please let us know in advance if you require this option.

questions before check in

How do I receive my room key upon arrival?

We offer convenient self check-in at all of our locations. Depending on the property, you will receive your room key either via a key box or at the service desk.

Please note: At selected locations, a valid ID is required for identity verification.

From what time can I check in?

Check-in is available from 4:00 PM on the first day of the rental period.

How long is the reception open?

There is no reception in the house.

Our office can be reached by phone on weekdays from 08:00 to 11:30. We are also available via email, WhatsApp, and SMS, and we always strive to handle your request as quickly as possible.

questions about check out

By what time do I need to check out upon departure?

Check-out is generally required by 10:00 AM on the last day of the calendar month.

If the end date of your rental agreement differs, the date specified in your contract will apply.

Where can I return the keys or room card?

Please return your keys or room card by depositing them in our mailbox or service box, as indicated in your cancellation confirmation or check-out information, no later than 10:00 AM on your departure date.

Do I need to clean the accommodation after moving out?

It is sufficient to leave the accommodation in a tidy, broom-clean condition and remove all personal belongings.

We will take care of the final cleaning for you. The final cleaning fee has already been charged at the beginning of your stay.

How do I receive the refund of my security deposit?

Please complete the check-out form to provide us with the necessary information for the refund of your security deposit.

Please note that the deposit can only be refunded after all keys have been returned and the studio or apartment has been inspected. This process usually takes up to two weeks.